Cookie Policy

Cookie statement Errant Surf Travel

Errant Surf Travel is part of Coconut Travel Collective B.V.

Our website uses different types of cookies. We think it is important that you have control over your online privacy and that’s why we would like to inform you as completely as possible what cookies we use and for what purposes.

Updated: 17-01-2020

  • Cookies are small text files that are placed by a website on your mobile phone, tablet, computer or other device when you visit the relevant website. These cookies store all kinds of information about your website visit. Personal data is processed with the placement of cookies, with a number of key purposes. By using cookies, a website can recognize you on a subsequent visit to the website and that can be useful, for example, if you do not want to log in again and again when you visit the website. And so there are a number of reasons.
    • We distinguish between functional and non-functional cookies, i.e. cookies that are 'required' for the functioning of the website or 'all cookies'. For example, the functional cookies ensure that you can stay logged in to the website when you wish. In addition to functional cookies, we also place standard analytical cookies. This is an example of a non-functional cookie. It is not necessary for the proper functioning of the website, but because of this we know which website parts are popular and in which places we can improve our website. Only when you agree to the placing of cookies (all cookies), we also place a number of other non-functional cookies. These all have different purposes, but allow us to improve our service. For example, we use cookies to analyze the behavior of visitors to our website, test improvements on our website, show social media buttons or to display relevant advertisements for our services on other websites.
    • We think it's important that you control your online privacy yourself. That's why we would like to inform you as completely as possible what cookies we use and for what purposes. In the diagram below you can see which cookies we place in the default with a website visit the website and what we place when you accept or refuse our cookies.
    • Functional cookies are necessary to make the website function properly. These cookies are placed by default and are not deleted when you do not accept the cookies. Functional cookies allow you to stay logged in during your visit to the website. They also ensure that products are kept in your shopping cart when you want to buy something in our webshop.
    • Analytical cookies allow us to measure the website visit. These statistics give us insight into how often our website is used, what information visitors are looking for and which pages are most visited. As a result, we know which website parts are popular and where we can improve our website. We continuously analyse and improve the website to make the experience as pleasant as possible for visitors. We cannot trace the statistics we collect to individuals. This data is therefore always used anonymously. We use Google Analytics and Hotjar to gain insights from the data. We always place the analytical cookies when visiting our website.
    • Analytical cookies collect, among other things, the following data:
      • Tracking the number of visitors on our web pages.
      • Keeping track of the duration of the visit.
      • The searches performed on the website.
      • Data about your browser and device that lets you visit our website, such as operating system and screen size.
  • On our website we show videos and other content that you can promote and share via a button via social networks. To function these buttons, social-media companies, such as Twitter, Facebook, YouTube and Google, place cookies so they can recognize you when you are signed in to that social network. They also collect data about the page you share. For more information about the data that social-media companies collect, please refer to the privacy statements of these companies. These can change regularly.
  • We constantly test our website to provide you with the best user experience. We want to know if changes we make to the website are also improvements. That is why we often make improvements first in an A/B test. We use Google Optimize for this. Visitors can see a modified version of the website at the same time. In this way we continuously optimize the website. Cookies are used to ensure that you see the correct version of a Page and to measure results.
    • We use Hotjar as a tool to do research on the website. This way you can always leave feedback on the website. We also ask on certain pages if we helped you with that article. In addition, we also use an online survey in which we ask for your opinion on our website. We use this information to continuously improve our website. The cookie ensures that you do not get to see the survey unnecessarily often. The cookie also transmits information about your operating system and the browser with which you visit the website.
    • To see how visitors use our website, we also use Hotjar. This tool records mouse clicks, mouse movements, and scroll behavior of visitors on our website. Hotjar collects information about visited pages, the browser you use and the type of device and operating system used. We use this information to improve the website.
    • We use online ads to bring our services to the attention. We prefer to do this as targetedly as possible, to keep costs down and not show you unnecessary ads. We use Google Adwords, Google Dynamic Remarketing and Facebook Advertising. This way we can focus advertising and keep costs down.
    • These cookies make it possible to:
      • Keep track of which ads you have already seen. This prevents you from seeing the same ads too often.
      • Keep track of how many visitors click on our ads.
      • Keep track of how many visitors take a service from us after they clicked on an ad.
      This is necessary to analyze the effectiveness of ads. track of whether you have already taken certain services from us. You won't see unnecessary ads. Even if you don't accept cookies, you can still find advertisements from us online. Not all our ads use cookies. Cookies make it possible to show you the most relevant advertisements and not unnecessary advertisements.
      • For more information about what Google does with stored data, we refer to the Google privacy statement. This can change regularly. We have not given Google permission to use the information obtained for other Google services.
      • For more information about what Microsoft does with stored data, we refer to the Microsoft privacy statement. This can change regularly. We have not given Microsoft permission to use the information obtained for other Microsoft services.
      • For more information about what Facebook does with stored data, we refer to the Facebook privacy statement. This can change regularly. We have not given Facebook permission to use the information obtained for other Facebook services.
    • If you do not want cookies from our website, you can choose the cookie notice you will see on the first visit to our website. You can choose between only 'required cookies' or 'all cookies'. If you have accepted our cookies before, you will no longer see this notification and you must first delete our cookies. This can be achieved via the option button of your internet browser (if you e.g. Google Chrome lets you delete the cookies through your browser history).
    • You can also choose to block cookies placing cookies via your browser. If you block all cookies, websites would be less likely to work. It is better to selectively disable the unwanted cookies. You can do this in your browser at the settings. This also blocks the cookies of other websites you visit. This can be achieved via the option button of your internet browser (if you e.g. Google Chrome lets you delete the cookies through your browser history).