Privacy Statement Errant Surf Travel

Privacy Statement Errant Surf Travel

Errant Surf Travel, located at Ruysdaelstraat 61, 1071 XB, Amsterdam, is responsible for the processing of personal data as shown in this privacy statement.

Errant Surf Travel is part of Coconut Travel Collective BV.

In this privacy statement we explain which personal data we collect and use and for what purpose. We recommend that you read this statement carefully.

Updated on: 17/01/2020

Hieronder vind je een overzicht van de persoonsgegevens die wij verwerken:
  • First and last name
  • Gender
  • Birth date
  • Birth place
  • Address data
  • Telephone number
  • Name & telephone number of the person staying at home (emergency number)
  • Copy of proof of identity (the BSN number crossed out and with unclear passport photo), if one of our partners requests thisemde) die door jou worden ingevuld als inhoud van een bericht bijvoorbeeld via Whatsapp, onze chatfunctie, het contactformulier, sociale media, een winactie-formulieren of een van onze feedback-formulieren
  • My Errant Surf login details (e-mail address and password)
  • Any personal data (which deviate from the aforementioned) that you enter as the content of a message, for example via Whatsapp, our chat function, the contact form, social media, a giveaway forms or one of our feedback forms
  • Any medical personal data that you provide when booking a trip, such as allergies, dietary preferences or physical discomfort. This applies to both your details and those of your travel companion.
  • Family composition (during booking of our family trips)
  • IP address
  • Information about your activities on our website
  • Bank account number if you make the payment via Errant Surf
Errant Surf processes the following special and / or sensitive personal data of you:
  • data of persons younger than 16 years of age
  • citizen service number (citizen service number)
Our website and / or service does not intend to collect data about website visitors under the age of 16. Unless they have permission from parents or guardian. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, to prevent data about children being collected without parental consent. If you are convinced that we have collected personal data about a minor without that permission, please contact us via info@surfawhile.com and we will remove this information.
Errant Surf processes your personal data for the following purposes:
  • Handling your payment
  • Sending our newsletter and / or advertising brochure
  • To be able to call or e-mail you if this is necessary to be able to perform our services
  • Inform you about changes to our services and products
  • To deliver goods and services to you
  • Errant Surf analyzes your behavior on the website in order to improve the website and to adjust the range of products and services to your preferences.
Errant Surf does not store your personal data for longer than is strictly necessary to realize the purposes for which your data are collected. We use the following retention periods for the following (categories) of personal data:
  • Newsletter: until deregistration
  • Bookings and reservations: 7 years after the last date of return from the last trip
  • Contact information: 7 years after the last date of return from the last trip
For the retention period of our cookies, we refer you to the cookie statement.
Errant Surf does not sell your information to third parties and will only provide it if this is necessary for the implementation of our agreement with you or to comply with a legal obligation. We enter into a processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Errant Surf remains responsible for these processes. Partners with whom your data can be shared:
  • Our partners who carry out the holidays, incl. The person responsible for the (airport) transfer
  • The guarantee fund to which we are affiliated
  • Booking software, if you book a holiday for which this software is used
  • Payment services (if you make payments via Errant Surf)
  • Insurers (if you purchase insurance through Errant Surf)
  • Airlines (if you book a flight via Errant Surf)
Partners who do not contribute directly to the trip you booked, but who may receive your details:
  • The program in which we build our website, incl. the suppliers of the plug-ins we use
  • External IT service providers
  • Application suppliers, such as the CRM system and the accounting system that Errant Surf uses
  • You have the right to view, correct or delete your personal data. You also have the right to withdraw your consent for data processing or to object to the processing of your personal data by Errant Surf and you have the right to data transferability. This means that you can submit a request to us to send the personal data that we hold about you in a computer file to you or another organization mentioned by you.
  • You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to info@surfawhile.com.
  • To ensure that the request for inspection has been made by you, we request that you send a copy of your proof of identity with the request. Make in this copy your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen service number (BSN) black. This is to protect your privacy. We will respond to your request as quickly as possible, but within four weeks.
  • Errant Surf would also like to point out that you have the possibility to file a complaint with the national data protection authority, the Dutch Data Protection Authority. You can do this via the Dutch Data Protection Authority
  • Errant Surf takes the protection of your data seriously and takes appropriate measures to prevent abuse and loss.
  • The company: Coconut Travel Collective BV with trading name Errant Surf
  • Written correspondence & business address: Ruysdaelstraat 61, 1071 XB, Amsterdam
  • Head office: Churchill-laan 226-hs, 1078 EW, Amsterdam
  • Chamber of Commerce: 73381292